Despite the disadvantages, working at the help desk may be quite rewarding if the proper characteristics and abilities are acquired. A desktop support technician is responsible for assisting end-users with their network issues, grant authorization requests, and create user accounts. Desktop support technicians maintain the safety and security of networks, preventing unauthorized access and illegal dissemination of database information. They also handle the software configurations and upgrading the network infrastructure to avoid system downtimes and operational delays. A desktop support technician must have excellent communication and technical skills to monitor systems performance and enhance network navigation.
The more efficiently you cooperate with individuals who can assist you in completing your responsibilities, the more you will be able to achieve. This entails asking an end-user where they are phoning from and what their job is inside the organization right away.
Service Desk Engineer Job Description Example
The need for more technical talent is a trend that is being felt across all industries, but it is especially prevalent in the service desk industry. As businesses become increasingly reliant on technology, they are looking for professionals who can help them manage and maintain their systems. Support technicians rely on advanced software in order to offer more efficient customer service. Information engineers are known to earn higher educational levels when compared to help desk engineers. Additionally, they’re 7.8% more likely to graduate with a Master’s Degree, and 0.3% more likely to earn a Doctoral Degree. A Desktop Support Specialist is focused on troubleshooting different software packages, hardware devices, and other peripherals.
- Participates in development of client training programs by identifying learning issues and recommending instructional language.
- The support provided can be adapted to the needs of each individual business.
- Desktop support specialists tend to make the most money in the finance industry by averaging a salary of $53,933.
The difference in salaries is information engineers making $52,559 higher than help desk engineers. We’ve found that 51.1% of help desk engineers have earned a bachelor’s degree. Furthermore, 6.3% earned their master’s degrees before becoming a help desk engineer. While it’s true that most help desk engineers have a college degree, it’s generally possible to become one with only a high help desk engineer school degree. In fact, one out of every six help desk engineers did not spend the extra money to attend college. Here are examples of responsibilities from real help desk engineer resumes representing typical tasks they are likely to perform in their roles. Being able to technically evaluate a scenario is essential for resolving end-user issues and excelling as a help desk technician.
Help desk technician job description
Our flexible monthly options let you choose the right plan to fit your needs and choose the employees that will be represent your company. Plus, you’ll get access to Monster Studios, our video job ad platform, at no extra charge. Service and help desks are an essential piece of successful IT service management. Ticketing tools are necessary, but as customer expectations increase, your ITSM solutions and tools become just as important as the person handling the ticket. Responds to a broad range of service requests for support by providing information to fulfill requests or enable resolution. The average IT help desk job salary is between $55,000-$65,000 but this can vary depending on the company and level of experience. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
To be successful in this role, you need to have strong communication skills, be able to think critically, and be comfortable working with technology. You should also be willing to learn new things and take on new challenges. An IT help desk job salary can depend on the company and where you work. Rewarding IT careers often begin on the help desk and the support field is booming at the moment.
IT certifications in support can vary between college courses and apprenticeships. Support engineers often learn on the job and cater services to specific businesses, software, and hardware. We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. But if you’re interested in companies where you might earn a high salary, help desk engineers tend to earn the biggest salaries at Bain & Company, Booz Allen Hamilton, and Cognizant. At Booz Allen Hamilton, help desk engineers earn an average of $83,961, while the average at Cognizant is $72,586.